We fundamentally believe you will be thrilled with the products you purchase from Carabez. That’s because we go out of our way to ensure that they’re designed and built to be exactly what you would love.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please allow for 4-6 weeks delivery time for bespoke orders.
We do not deliver to post office boxes.
Carabez aims to fill your order as quickly as possible. We will contact you to inform you of any expected delay.
Please note that delivery times are as quoted by Australia Post and may take longer owing to matters beyond our control.
Delivery charges are calculated according to the weight, size and destination of your order. All delivery charges include insurance and receipted delivery where available.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
We will replace or exchange items provided:
- there is a valid reason for exchanging the item
- the item is in mint condition
- you have the relevant receipt
- you return the item within 14 days or advise us of the problem within the time frame.
Refunds will only be made on faulty goods that we cannot immediately replace with a good copy of the same item. We will require a return of the item before we can make replacements/exchanges. You will be credited with your return delivery charges in these instances.
Please make your selection carefully as we cannot accept the return of an item if you have simply changed your mind.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product and we’ll exchange it or offer a refund based upon the original payment method.
Carabez ABN 22 080 644 685